Support
Write to info@plentioapp.com. We read every message.
Bring back a photo you removed
Removed photos and videos stay in your phone's trash for 30 days. Open the trash in your gallery or files app, pick the photo and tap Restore. If you tapped "Free now" in Plentio, or emptied the trash yourself, the photo is gone and cannot be restored.
Plentio only sees some of my photos
Android lets you share either all photos or only the ones you pick. To find duplicates Plentio has to compare every photo with every other. Open your phone's Settings, then Apps, Plentio, Permissions, Photos and videos, and choose "Allow all".
Premium on a new phone
Premium belongs to your Google account. Sign in to Google Play with the same account, open Plentio, go to the Premium screen and tap Restore.
Cancel a subscription
Open Google Play, tap your profile picture, then Payments & subscriptions, Subscriptions, Plentio, Cancel subscription. Premium keeps working until the end of the period you paid for. Refunds are handled by Google Play.
More answers
The questions and answers page covers how Plentio finds duplicates, prices and privacy.